Job Title: Mercedes-Benz Service Greeter

Location: Riverside, CA
Department: Service Department

Pay Rate: $18-$20 hour

Position Summary

The Mercedes-Benz Service Greeter is the first point of contact for customers visiting the service department. This role is responsible for delivering a premium, hospitality-driven experience that reflects the luxury standards of the Mercedes-Benz brand. The Service Greeter ensures every guest is welcomed promptly, assisted efficiently, and directed appropriately, creating a seamless and professional service visit.

Key Responsibilities

• Greet all service customers promptly with a warm, professional, and courteous demeanor
• Act as the initial point of contact and guide customers through the service check-in process
• Assist with directing customers to service advisors or appropriate personnel
• Manage service drive traffic flow to ensure safety and efficiency
• Offer amenities such as refreshments, shuttle services, or waiting lounge information
• Maintain a clean, organized, and welcoming service drive and reception area
• Communicate customer arrivals and special needs to service advisors
• Handle basic customer inquiries and escalate concerns when necessary
• Support appointment coordination and verify customer information when needed
• Uphold Mercedes-Benz brand standards in appearance, communication, and service delivery

Qualifications

• High school diploma or equivalent required
• Previous customer service, hospitality, or dealership experience preferred
• Excellent interpersonal and communication skills
• Professional appearance and demeanor consistent with a luxury brand
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Need a minimum of 2 years of driving experience with a valid driver’s license.

Key Competencies

• Customer-first mindset
• Strong verbal communication
• Professional presence and etiquette
• Team collaboration
• Problem-solving and adaptability

Work Environment

• Primarily based in the service drive and customer reception area
• Requires standing for extended periods
• May involve working outdoors in varying weather conditions

Compensation & Benefits

• Competitive hourly wage (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts and dealership perks
• Opportunities for growth within the organization

Equal Opportunity Employer

Walter's Mercedes-Benz is an equal opportunity employer and is committed to creating an inclusive environment for all employees.