Career Opportunities with Walter's Mercedes-Benz

Careers At Walter's Mercedes-Benz

Current job opportunities are posted here as they become available.


Mercedes-Benz Serivce Greeter

Department: New Mbz Other
Location: Riverside, CA

Job Title: Mercedes-Benz Service Greeter

Location: Riverside, CA
Department: Service Department

Pay Rate: $18-$20 hour


Position Summary

The Mercedes-Benz Service Greeter is the first point of contact for customers visiting the service department. This role is responsible for delivering a premium, hospitality-driven experience that reflects the luxury standards of the Mercedes-Benz brand. The Service Greeter ensures every guest is welcomed promptly, assisted efficiently, and directed appropriately, creating a seamless and professional service visit.


Key Responsibilities

  • Greet all service customers promptly with a warm, professional, and courteous demeanor
  • Act as the initial point of contact and guide customers through the service check-in process
  • Assist with directing customers to service advisors or appropriate personnel
  • Manage service drive traffic flow to ensure safety and efficiency
  • Offer amenities such as refreshments, shuttle services, or waiting lounge information
  • Maintain a clean, organized, and welcoming service drive and reception area
  • Communicate customer arrivals and special needs to service advisors
  • Handle basic customer inquiries and escalate concerns when necessary
  • Support appointment coordination and verify customer information when needed
  • Uphold Mercedes-Benz brand standards in appearance, communication, and service delivery

Qualifications

  • High school diploma or equivalent required
  • Previous customer service, hospitality, or dealership experience preferred
  • Excellent interpersonal and communication skills
  • Professional appearance and demeanor consistent with a luxury brand
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Need a minimum of 2 years of driving experience with a valid driver’s license.

Key Competencies

  • Customer-first mindset
  • Strong verbal communication
  • Professional presence and etiquette
  • Team collaboration
  • Problem-solving and adaptability

Work Environment

  • Primarily based in the service drive and customer reception area
  • Requires standing for extended periods
  • May involve working outdoors in varying weather conditions

Compensation & Benefits

  • Competitive hourly wage (based on experience)
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Employee discounts and dealership perks
  • Opportunities for growth within the organization

Equal Opportunity Employer

Walter's Mercedes-Benz is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

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